Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Winston-Salem (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with employer match

Career progression

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management within a branch and oversee day-to-day operations. This role emphasizes service excellence, process adherence, staff development, and maintaining a high-quality book of business.

The ideal candidate has 5+ years in insurance brokerage or 7+ years in related roles, with active licensing and strong leadership, communication, and analytical skills. Proficiency in MS Office is required.

Qualifications

• 5+ years industry experience or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and claims support.
• Lead or support renewal and new business processes.
• Promote IOA culture and drive engagement.

Skills

Leadership

Analytical skills

Customer service

Communication

Problem-solving

Multitasking

Organizational skills

MS Office

Sales/relationship management

Industry knowledge

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management within a branch and oversee day-to-day operations. This role emphasizes service excellence, process adherence, staff development, and maintaining a high-quality book of business.

The ideal candidate has 5+ years in insurance brokerage or 7+ years in related roles, with active licensing and strong leadership, communication, and analytical skills. Proficiency in MS Office is required.