Remote Operations Lead – Commercial Lines

Insurance Office of America; Galena Park (TX); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid holidays & vacation

401K with employer match

Career growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management, ensure service excellence, and optimize branch operations. You will guide staff, ensure processes are followed, and handle complex client-service needs while managing an assigned book of business.

Ideal candidates have 5+ years in the industry or 7+ years in sales/relationship management, active licensing, and strong analytical and customer-service skills.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Leadership

Customer service

Communication

Analytical thinking

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management, ensure service excellence, and optimize branch operations. You will guide staff, ensure processes are followed, and handle complex client-service needs while managing an assigned book of business.

Ideal candidates have 5+ years in the industry or 7+ years in sales/relationship management, active licensing, and strong analytical and customer-service skills.