Remote Operations Supervisor, Commercial Insurance

Insurance Office of America; Augusta (GA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff and drive service excellence. The role focuses on implementing processes, guiding performance, and managing a book of business while ensuring compliance and optimal client outcomes.

The ideal candidate will bring 5+ years in insurance or 7+ years in sales/relationship management, plus active licensing.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, claims support, and documentation.

Skills

Insurance knowledge

Client relationship management

Analytical skills

MS Office

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff and drive service excellence. The role focuses on implementing processes, guiding performance, and managing a book of business while ensuring compliance and optimal client outcomes.

The ideal candidate will bring 5+ years in insurance or 7+ years in sales/relationship management, plus active licensing.