Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Titusville (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Paid time off

Career growth

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff at a Florida branch. The role emphasizes high service standards, staff development, and operational efficiency, with responsibility for an assigned book of business.

The ideal candidate has 5+ years in the industry or 7+ years in related roles, active licensing, strong client service and analytical skills, and proficiency in MS Office.

Qualifications

• 5+ years of industry experience or 7+ years in sales/relationship management.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Monitor performance, productivity, and service standards.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewals.

Skills

Industry knowledge

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff at a Florida branch. The role emphasizes high service standards, staff development, and operational efficiency, with responsibility for an assigned book of business.

The ideal candidate has 5+ years in the industry or 7+ years in related roles, active licensing, strong client service and analytical skills, and proficiency in MS Office.