Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Jonesboro (AR); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary + bonus potential

Company-paid health insurance

401K with employer match

Career progression opportunities

Work-life balance and supportive team

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to oversee Account Management staff, ensure compliance, and optimize service delivery across a growing book of business.

The role focuses on coaching, policy administration, and client renewals, with emphasis on data integrity, performance monitoring, and strong collaboration across departments. A licensing requirement is active, with professional designations preferred for advancement.

Qualifications

• 5+ years of industry experience in insurance brokerage or related field.
• Active insurance license is required.
• Professional designations are preferred but not mandatory.

Responsibilities

• Lead Account Management staff and guide day-to-day operations.
• Ensure compliance with HR policies and processes.
• Support staff development and performance evaluations.
• Manage an assigned book of business and client renewals.
• Oversee policy administration, placement, billing, and claims support.
• Drive service excellence and proactive client relationship management.

Skills

Analytical skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Education

Active insurance license

Professional designations preferred

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to oversee Account Management staff, ensure compliance, and optimize service delivery across a growing book of business.

The role focuses on coaching, policy administration, and client renewals, with emphasis on data integrity, performance monitoring, and strong collaboration across departments. A licensing requirement is active, with professional designations preferred for advancement.