Remote Operations Coordinator, Transportation Support

CharterUP; Austin (TX); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Remote-first

Health insurance

Paid time off

401(k) plan

Tech equipment

Job summary

CharterUP is seeking an enthusiastic Operations Coordinator to join the remote‑first Service Operations team. This entry‑level role focuses on delivering top‑tier customer support, resolving inquiries, and ensuring a smooth experience for providers and customers alike.

You will work with cross‑functional teams to manage day‑to‑day interactions, learn our systems, and grow in a fast‑paced environment that values accuracy and proactive problem solving.

Qualifications

• 2+ years of customer service or logistics coordination experience.
• Experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Ability to remain calm in fast-paced environments.
• Strong organizational skills and multitasking ability.
• Customer-focused mindset and service excellence.
• Willingness to adapt to changing priorities and learn new systems.

Responsibilities

• Audit upcoming trips to ensure all details are complete and accurate.
• Respond to calls and emails from transportation providers and resolve issues.
• Source, negotiate, and secure last-minute transportation to meet service commitments.
• Coordinate with providers to resolve scheduling conflicts and disruptions.
• Escalate complex issues with timely follow-up.
• Collaborate with LCS, Sales, and Operations to resolve customer/provider issues.
• Monitor active trips and communicate delays or changes.
• Maintain documentation of provider communications and resolutions.
• Prepare weekly operational reports for regional leads.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Organizational skills

Tools

CRM systems

Job description

CharterUP is seeking an enthusiastic Operations Coordinator to join the remote‑first Service Operations team. This entry‑level role focuses on delivering top‑tier customer support, resolving inquiries, and ensuring a smooth experience for providers and customers alike.

You will work with cross‑functional teams to manage day‑to‑day interactions, learn our systems, and grow in a fast‑paced environment that values accuracy and proactive problem solving.