Operations Coordinator

CharterUP; Austin (TX); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Remote-first

Health insurance

Paid time off

401(k) plan

Tech equipment

Job summary

CharterUP is seeking an enthusiastic Operations Coordinator to join the remote‑first Service Operations team. This entry‑level role focuses on delivering top‑tier customer support, resolving inquiries, and ensuring a smooth experience for providers and customers alike.

You will work with cross‑functional teams to manage day‑to‑day interactions, learn our systems, and grow in a fast‑paced environment that values accuracy and proactive problem solving.

Qualifications

• 2+ years of customer service or logistics coordination experience.
• Experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Ability to remain calm in fast-paced environments.
• Strong organizational skills and multitasking ability.
• Customer-focused mindset and service excellence.
• Willingness to adapt to changing priorities and learn new systems.

Responsibilities

• Audit upcoming trips to ensure all details are complete and accurate.
• Respond to calls and emails from transportation providers and resolve issues.
• Source, negotiate, and secure last-minute transportation to meet service commitments.
• Coordinate with providers to resolve scheduling conflicts and disruptions.
• Escalate complex issues with timely follow-up.
• Collaborate with LCS, Sales, and Operations to resolve customer/provider issues.
• Monitor active trips and communicate delays or changes.
• Maintain documentation of provider communications and resolutions.
• Prepare weekly operational reports for regional leads.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Organizational skills

Tools

CRM systems

Job description

About CharterUP.

CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

• Innovative Impact: Be part of the team that’s revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Operations Coordinator

Reports to: Service Operations Manager

Location: Remote, US

Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary.

About The Role

We are looking for an enthusiastic and detail-oriented Operations Coordinator to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day‑to‑day customer interactions while gaining valuable skills in a fast‑paced, remote-first environment.

Key Responsibilities

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
• Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
• Source, negotiate, and secure last‑minute transportation (L&CS) providers to maintain service commitments.
• Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
• Escalate complex operational issues to the appropriate internal teams while ensuring timely follow‑up and resolution.
• Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
• Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
• Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
• Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
• Follow established operational procedures and service‑level expectations while identifying opportunities to improve workflows and provider experience.

Experience And Skills

• 2+ years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to remain calm and professional in fast‑paced or high‑pressure situations.
• Strong organizational skills and the ability to multitask effectively.
• A customer‑focused mindset with a commitment to delivering exceptional service.
• Willingness to adapt to changing priorities and learn new systems or processes.

Recruiting Process

• Step 1: Video call with Talent Acquisition
• Step 2: Video call interview with Hiring Manager
• Step 3: Final video call interview with team.
• Step 4: Offer & background check

Hourly Rate: $26.50 USD - $26.50 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

• Flexible Work Model: CharterUP operates as a remote‑first company, with select roles requiring regular, in‑office presence based on team and business needs. Role‑specific expectations will be shared during the hiring process. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family‑building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company‑paid life, short‑term, and long‑term disability insurance where available.
• Performance‑Driven Culture: Join a fast‑moving, ambitious, collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long‑term financial planning support. U.S.: 401(k) plan. International: region‑specific savings programs where applicable.
• Top‑Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer.

We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.