Operations Research Engineer - Remote Workforce Optimization

Miratech; Phoenix (AZ); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Relentless culture

Competitive pay & benefits

Remote-friendly

Growth opportunities

Global impact

Multicultural team

Sustainability values

Résumé du poste

Miratech is seeking an Operations Research Engineer to join the Workforce Management (WFM) product stream. You will build optimization capabilities for workforce planning, forecasting, scheduling, and resource allocation in a large-scale contact center.

The role centers on applying operations research and algorithm design to solve real-world planning challenges. You will work with product and engineering teams to translate requirements into production-grade optimization services that meet

Qualifications

• 6+ years of professional experience designing and implementing optimization solutions in production environments.
• Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver.
• Strong foundation in linear programming, integer programming, or stochastic optimization.
• Direct experience modeling and solving workforce or resource scheduling problems.
• Experience working with large datasets and solving large scale optimization problems.
• Proficiency in Java, Python, or C++.

Responsabilités

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation.
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT.
• Own the constraint model end to end: formalize business rule into a solvable, maintainable model.
• Build the production-grade solver as a service within the WFM platform that meets latency targets for real forecast group volumes.
• Define and validate schedule quality metrics and instrument the service so quality can be monitored in production.
• Build and execute tests and validation of optimization algorithms to deliver performance, scalability, and accuracy.
• Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade optimization engine of the workforce management platform.
• Partner with workforce-planning and real-time-analyst stakeholders to validate that generated schedules are operationally usable.
• Effectively communicate and present findings, methodologies, and results to engineering and business stakeholders.

Connaissances

Optimization

CP-SAT

Linear programming

Scheduling

Software engineering

Communication skills

Outils

OR-Tools

Java

Python

C++

Description du poste

Miratech is seeking an Operations Research Engineer to join the Workforce Management (WFM) product stream. You will build optimization capabilities for workforce planning, forecasting, scheduling, and resource allocation in a large-scale contact center.

The role centers on applying operations research and algorithm design to solve real-world planning challenges. You will work with product and engineering teams to translate requirements into production-grade optimization services that meet