Senior Optimization Engineer — Workforce Scheduling & Planning

Miratech; United States; À distance; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Health insurance

Remote work flexibility

Relocation program

Career growth opportunities

Résumé du poste

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream. You will design optimization models for call center planning, build a production-grade schedule engine, and translate business rules into scalable constraint models for a large-scale enterprise environment.

The role requires strong background in optimization, constraint programming, and software engineering, with collaboration across Product, Architects, and Engineering to deliver

Qualifications

• 6+ years designing and implementing optimization solutions in production
• Hands-on experience with OR-Tools CP-SAT or similar solver
• Strong foundation in linear programming, integer programming, or stochastic optimization
• Experience modeling and solving workforce or scheduling problems
• Experience handling large datasets and large-scale optimization
• Proficiency in Java, Python, or C++
• Translate business requirements into mathematical models and optimization objectives
• Build production-ready services and validation frameworks

Responsabilités

• Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation
• Design and implement the schedule optimization engine using OR-Tools/CP-SAT
• Own the constraint model end to end: formalise business rule into a solvable, maintainable model
• Build the production-grade solver as a service within the WFM platform that meets latency targets for real forecast group volumes
• Define and validate schedule quality metrics and instrument the service for production monitoring
• Build and execute tests and validation of optimization algorithms for performance and scalability
• Collaborate with architects and engineering to integrate models into the enterprise optimization engine
• Partner with stakeholders to ensure generated schedules are operationally usable
• Effectively communicate findings, methodologies, and results to stakeholders

Connaissances

Constraint programming

Mathematical modeling

Optimization

Programming: Java/Python/C++

Production services

Outils

OR-Tools CP-SAT

Python

Java

C++

Description du poste

Miratech is seeking an Operations Research Engineer to join the Workforce Management product stream. You will design optimization models for call center planning, build a production-grade schedule engine, and translate business rules into scalable constraint models for a large-scale enterprise environment.

The role requires strong background in optimization, constraint programming, and software engineering, with collaboration across Product, Architects, and Engineering to deliver