Remote Operations & Process Improvement Specialist

Thriveworks; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote forever

Team environment

Job summary

Thriveworks is seeking an Operational Excellence Specialist to join our remote team. This role partners with multiple departments to streamline workflows, implement process improvements, and design scalable solutions that enhance the quality of care across our rapidly growing healthcare organization.

With 3–5 years in operations, project management, or healthcare administration, you’ll map current-state processes, support change management, track metrics, and help build a culture of continuous

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or equivalent work experience.
• Excellent written and verbal communication skills.
• Proficiency with Google Workspace or Microsoft Office (especially Slides/PowerPoint and Sheets/Excel).

Responsibilities

• Support process improvement initiatives across multiple departments by helping gather requirements, map workflows, document processes, and identify opportunities for improvement.
• Assist with project planning and coordination, including timelines, stakeholder management, meeting notes, and tracking action items.
• Participate in root cause analysis, gap assessments, and solution brainstorming sessions.
• Help maintain a centralized repository of process documentation, SOPs, and workflows.
• Contribute to change management efforts by preparing communications, training materials, and documentation.
• Track performance metrics and help monitor the impact of implemented improvements.
• Build strong cross-functional working relationships and collaborate with teams to understand current-state challenges.
• Support the team in promoting a culture of continuous improvement through curiosity, problem-solving, and structured thinking.

Skills

Process improvement

Project management

Communication

Data analysis

Lean concepts

Cross-functional collaboration

Google Workspace

Microsoft Office

Education

Bachelor’s degree in relevant field or equivalent

Tools

Google Workspace

Microsoft Office

Power BI / Tableau / Looker

Job description

Thriveworks is seeking an Operational Excellence Specialist to join our remote team. This role partners with multiple departments to streamline workflows, implement process improvements, and design scalable solutions that enhance the quality of care across our rapidly growing healthcare organization.

With 3–5 years in operations, project management, or healthcare administration, you’ll map current-state processes, support change management, track metrics, and help build a culture of continuous