Operational Excellence Specialist - Remote

Thriveworks; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Remote forever

Team environment

Job summary

Thriveworks is seeking an Operational Excellence Specialist to join our remote team. This role partners with multiple departments to streamline workflows, implement process improvements, and design scalable solutions that enhance the quality of care across our rapidly growing healthcare organization.

With 3–5 years in operations, project management, or healthcare administration, you’ll map current-state processes, support change management, track metrics, and help build a culture of continuous

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or equivalent work experience.
• Excellent written and verbal communication skills.
• Proficiency with Google Workspace or Microsoft Office (especially Slides/PowerPoint and Sheets/Excel).

Responsibilities

• Support process improvement initiatives across multiple departments by helping gather requirements, map workflows, document processes, and identify opportunities for improvement.
• Assist with project planning and coordination, including timelines, stakeholder management, meeting notes, and tracking action items.
• Participate in root cause analysis, gap assessments, and solution brainstorming sessions.
• Help maintain a centralized repository of process documentation, SOPs, and workflows.
• Contribute to change management efforts by preparing communications, training materials, and documentation.
• Track performance metrics and help monitor the impact of implemented improvements.
• Build strong cross-functional working relationships and collaborate with teams to understand current-state challenges.
• Support the team in promoting a culture of continuous improvement through curiosity, problem-solving, and structured thinking.

Skills

Process improvement

Project management

Communication

Data analysis

Lean concepts

Cross-functional collaboration

Google Workspace

Microsoft Office

Education

Bachelor’s degree in relevant field or equivalent

Tools

Google Workspace

Microsoft Office

Power BI / Tableau / Looker

Job description

Operational Excellence Specialist - RemoteAbout ThriveworksThriveworks is a leading mental health provider with over 350 Locations, 2,000+ clinicians and a robust virtual counseling business serving hundreds of thousands of clients. Our mission is to help people live happy and successful lives by making high-quality counseling and psychiatry services accessible and affordable. We believe that everyone can benefit from working with a skilled therapist, counselor, or psychiatrist, and we strive to ensure that people all across the country have that opportunity. Thriveworks' licensed clinicians are in-network with most major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more.Compensation: $60,000 - $80,000 depending on experienceAbout the Role & the TeamThe Operational Excellence Specialist is a candidate with 3-5 years of relevant experience in operations, project management, healthcare administration, or process improvement.You will work directly with teams across the organization to help streamline workflows, leverage technology, and improve the quality of care we provide. The role offers hands-on exposure to project management, process improvement, operational design, change management, and cross-functional collaboration.We’re seeking someone who is strategically minded, analytical, and eager to learn— You should enjoy understanding how work gets done, identifying opportunities for impact, and partnering with others to build sustainable solutions.You’ll join a small, high-impact team focused on efficiency, scalability, and continuous improvement across the organization. This is a great opportunity to grow quickly, develop a strong foundation in operations, and contribute to meaningful improvements at a fast-growing healthcare company.Key ResponsibilitiesSupport process improvement initiatives across multiple departments by helping gather requirements, map workflows, document processes, and identify opportunities for improvement.Assist with project planning and coordination, including timelines, stakeholder management, meeting notes, and tracking action items.Participate in root cause analysis, gap assessments, and solution brainstorming sessions.Help maintain a centralized repository of process documentation, SOPs, and workflows.Contribute to change management efforts by preparing communications, training materials, and documentation.Track performance metrics and help monitor the impact of implemented improvements.Build strong cross-functional working relationships and collaborate with teams to understand current-state challenges.Support the team in promoting a culture of continuous improvement through curiosity, problem-solving, and structured thinking.Minimum Qualifications:Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or a related field, or equivalent work experienceStrong organizational skills and attention to detailExcellent written and verbal communication skillsProficiency with Google Workspace or Microsoft Office (especially Slides/PowerPoint and Sheets/Excel)Ability to learn quickly, manage multiple tasks, and adapt in a fast-paced environmentA proactive, problem-solving mindset with enthusiasm for operational excellencePreferred Qualifications:Exposure to healthcare or behavioral health environmentsFamiliarity with Lean or process improvement concepts (e.g., value stream mapping, root cause analysis)Experience with data or BI tools (Excel, Sheets, Tableau, PowerBI, Looker, etc.)Experience working on cross-functional projectsWhat We Give:Casual, progressive, and diverse organizationBrand pride, you are truly helping peopleRemote forever (if you choose)Team environmentThriveworks is a growing company that provides a challenging, welcoming, and rewarding place to work. A good candidate will be able to grow in their role as the company grows. Successful employment candidates and all Thriveworks employees are expected to embody our core valuesInterested in joining Team Thriveworks? We're thrilled to meet you!With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:Our recruiters and other team members will only email you from [e-mail] or an @thriveworks.com email address.Our recruiters and other team members may also contact you via text or phone to schedule an interview.A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).We will never ask you to purchase or send us equipment.If you see a scam related to Thriveworks, please report it to [e-mail]. You can contact [e-mail] with any questions or concerns.Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.