Remote Operations & People Director

Digital Harbor Foundation; United States; Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid time off

Paid holidays

Parental leave

Job summary

Digital Harbor Foundation is seeking an Operations & HR Director to lead HR and operational infrastructure in a fully remote role, with quarterly in-person meetings. You will partner with the COO to design scalable HR processes, governance, and compliance while championing equity and workforce development.

Strong communication and systems-thinking are essential. The role requires extensive HR/ops expertise, strategic leadership, and the ability to drive cross-functional initiatives in a

Qualifications

• Bachelor’s degree required; Master’s preferred in Human Resources, Business Administration, Organizational Development, or a related field.
• 8+ years of progressive experience in human resources, operations, or organizational management.
• 3+ years of people management and/or team leadership experience.
• Experience in nonprofit, education, or technology environments strongly preferred.
• Demonstrated success building organizational systems, workflows, and documentation from the ground up.

Responsibilities

• Design, implement, and continuously improve organization-wide HR and operations systems, including onboarding, offboarding, performance management, and employee lifecycle workflows.
• Identify gaps in infrastructure and proactively develop solutions through policies, procedures, templates, and technology.
• Establish documentation standards and maintain a centralized, accessible knowledge base for HR and operations.
• Lead testing, refinement, and iteration of systems to ensure usability, compliance, and scalability.
• Serve as senior HR leader and trusted advisor to executive leadership and people managers.
• Develop and oversee HR policies and practices that support equity, inclusion, compliance, and organizational effectiveness.
• Provide guidance on employee relations, performance management, and corrective action processes.
• Ensure alignment between organizational values and HR practices.
• Lead recruitment strategy and execution, including workforce planning, equitable hiring practices, and selection processes.
• Oversee onboarding systems and manager enablement tools.
• Ensure compliance with employment eligibility and hiring regulations (including USCIS Form I‑9 requirements).
• Provide executive-level oversight of HRIS and benefits systems (Paycom, Carefirst, Health Equity, UNUM).
• Ensure integrity of HR data and reporting; use data to inform decision-making and process improvements.
• Evaluate and recommend new platforms or tools to enhance efficiency and employee experience.
• Provide strategic oversight of benefits administration and annual open enrollment.
• Lead communication strategy and employee education regarding benefits and compensation-related processes.
• Partner with brokers and vendors to evaluate benefit offerings and cost-effectiveness.
• Own and evolve the performance management framework, including evaluation cycles, tools, and training.
• Partner with managers to build strong feedback cultures and ensure consistent application of performance processes.
• Develop and maintain templates and guidance materials to support managers and employees.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Oversee personnel file systems, audits, and documentation protocols.
• Develop and maintain compliance procedures and internal controls.
• Lead documentation and standardization of operational processes to ensure continuity and clarity.
• Partner with the COO on organizational planning and operational risk mitigation.
• Lead cross-functional initiatives related to organizational systems, change management, and process improvement.
• Serve as a key contributor to senior leadership discussions related to culture, structure, and growth.
• Lead special initiatives related to organizational systems, compliance, or infrastructure as assigned.
• Prepare reports and analyses for senior leadership, as needed.

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

HRIS

Google Workspace

Job description

Digital Harbor Foundation is seeking an Operations & HR Director to lead HR and operational infrastructure in a fully remote role, with quarterly in-person meetings. You will partner with the COO to design scalable HR processes, governance, and compliance while championing equity and workforce development.

Strong communication and systems-thinking are essential. The role requires extensive HR/ops expertise, strategic leadership, and the ability to drive cross-functional initiatives in a