Remote Operations Manager - Medical Records Retrieval

Sharecare; Madison (WI); Remote; USD 90,000 - 120,000; Full time

Job summary

Sharecare seeks a Manager of Operations, Medical Record Retrieval, to lead organizational functions, manage client implementations, and drive operational efficiency while maintaining HIPAA standards. The role emphasizes employee engagement, process standardization, and high-quality service across national clients.

Responsibilities include directing release-of-information teams, ensuring timely delivery, and collaborating with IT and solutions to resolve issues; travel may be required.

Qualifications

• Bachelor’s degree preferred and prior experience.
• Extremely team oriented.
• High proficiency in Microsoft products required, Outlook, Word and Excel.
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.
• Superior communication skills.
• Outstanding customer service with strong negotiation skills.
• Detail oriented, with strong analytical and problem-solving skills.
• Ability to handle confidential materials and information professionally.
• Availability to travel as needed; could be extensive and include overnight stays.

Responsibilities

• Organizational Leadership: set vision with compassion, lead client meetings, mentor staff, standardize processes.
• Employee responsibilities: hire, direct, coach, manage attendance, and maintain culture.
• Client Responsibilities: implement new clients, communicate with leadership, prepare monthly portfolio reviews.
• Financial Management: assist budgeting and monitor revenue, expenses, margins; seek growth opportunities.
• Primary Customer Service Responsibilities: strengthen client relations, identify growth, coordinate with success teams.

Skills

Team oriented

Microsoft Office

Outlook

Excel

Word

Communication skills

Negotiation skills

Analytical skills

Problem solving

Travel availability

Education

Bachelor’s degree

Job description

Sharecare seeks a Manager of Operations, Medical Record Retrieval, to lead organizational functions, manage client implementations, and drive operational efficiency while maintaining HIPAA standards. The role emphasizes employee engagement, process standardization, and high-quality service across national clients.

Responsibilities include directing release-of-information teams, ensuring timely delivery, and collaborating with IT and solutions to resolve issues; travel may be required.