Remote Operations Manager, Medical Records Retrieval

Sharecare; Pierre (SD); Remote; USD 85,000 - 115,000; Full time

Job summary

Sharecare is seeking a Manager of Operations, Medical Record Retrieval to ensure timely, accurate handling of records and a superior member experience. You will lead a team of specialists, coordinate with clients and internal partners, and drive process improvements across the operational workflow.

You will focus on employee engagement, quality, and profitability while aligning with Sharecare’s culture and strategic goals.

Qualifications

• Bachelor’s degree with prior experience preferred.
• Extremely team oriented and collaborative.
• Superior communication skills and customer focus.
• Outstanding negotiation skills in client-facing situations.
• Detail oriented with analytical and problem-solving abilities.
• Ability to handle confidential information professionally.

Responsibilities

• Set vision and lead teams with accountability and innovation.
• Oversee client meetings to ensure programs meet expectations.
• Manage release of information teams to ensure timely, accurate work.
• Guide employee development and uphold core values and culture.
• Monitor financial performance and assist annual budgeting.
• Maintain HIPAA/privacy compliance and regulatory standards.

Skills

Team oriented

Strong communication skills

Detail oriented

Analytical skills

Problem-solving

Education

Bachelor’s degree and prior experience

Tools

Outlook

Word

Excel

Job description

Sharecare is seeking a Manager of Operations, Medical Record Retrieval to ensure timely, accurate handling of records and a superior member experience. You will lead a team of specialists, coordinate with clients and internal partners, and drive process improvements across the operational workflow.

You will focus on employee engagement, quality, and profitability while aligning with Sharecare’s culture and strategic goals.