Operations Leader, Medical Records & Client Delivery

Sharecare Operating Company, Inc.; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sharecare is seeking a Manager of Operations, Medical Record Retrieval to lead the function with a focus on engagement, quality, and profitability. You will set the tone, supervise a team of release of information specialists, and partner with regional leaders to standardize processes.

Candidate will hire and coach staff, manage client relationships, and contribute to budgeting and strategic growth while ensuring HIPAA compliance and exceptional service delivery.

Qualifications

• Bachelor’s degree and prior experience preferred.
• Strong leadership, communication, and customer service skills.
• Proficient in Microsoft Excel, Word, and Outlook; able to work in fast-paced environment.

Responsibilities

• Provide organizational leadership with compassionate, respectful guidance.
• Lead a team of release of information specialists to meet goals quickly and profitably.
• Hire, coach and develop staff while maintaining core values and culture.

Skills

Leadership

Communication

Project management

Teamwork

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Outlook

Job description

Sharecare is seeking a Manager of Operations, Medical Record Retrieval to lead the function with a focus on engagement, quality, and profitability. You will set the tone, supervise a team of release of information specialists, and partner with regional leaders to standardize processes.

Candidate will hire and coach staff, manage client relationships, and contribute to budgeting and strategic growth while ensuring HIPAA compliance and exceptional service delivery.