Operations Lead, Medical Records & Client Experience

Sharecare; Huntsville (AL); On-site; USD 95,000 - 125,000; Full time

Job summary

Sharecare, the leading digital health company, seeks a Manager of Operations, Medical Record Retrieval, to ensure timely, professional task execution across the organization. You will lead release-of-information staff, drive process standardization, and collaborate with leaders to improve member experiences and revenue performance.

Responsibilities include talent management, client implementations, budgeting, and cross-functional coordination with IT and solutions teams to resolve connectivity

Qualifications

• Bachelor’s degree required and prior experience preferred.
• Extremely team oriented; strong communication and customer-service focus.
• Ability to work in a fast-paced, multi-tasking environment and meet deadlines.
• Detail-oriented with analytical and problem-solving skills; confidentiality handling.

Responsibilities

• Lead a team of release-of-information specialists to meet goals quickly and profitably.
• Hire, mentor, and manage employees; maintain core values and culture including performance management.
• Ensure daily onsite coverage and backup coverage; maintain attendance standards and SOP updates.
• Oversee client implementations, scheduling, and timely communication with clients and Sharecare leadership.
• Assist in budgeting, financial analysis, and pursuing growth opportunities with domestic and global partners.

Skills

Leadership

Teamwork

Communication

Analytical skills

Problem solving

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Job description

Sharecare, the leading digital health company, seeks a Manager of Operations, Medical Record Retrieval, to ensure timely, professional task execution across the organization. You will lead release-of-information staff, drive process standardization, and collaborate with leaders to improve member experiences and revenue performance.

Responsibilities include talent management, client implementations, budgeting, and cross-functional coordination with IT and solutions teams to resolve connectivity