Remote Operations Leader — Medical Records Retrieval

Sharecare; Helena (MT); Remote; USD 90,000 - 130,000; Full time

Job summary

Sharecare is a leading digital health company offering a comprehensive, data-driven virtual health platform. The Manager of Operations, Medical Record Retrieval will lead organizational initiatives, drive high-quality service, and ensure timely, compliant delivery of information for clients, with emphasis on engagement, culture, and profitability.

The role focuses on strategic process improvement, team leadership, and cross-functional collaboration to deliver outstanding member experiences and

Qualifications

• Bachelor’s degree (preferred)
• Extremely team oriented
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to travel as needed

Responsibilities

• Lead organizational initiatives and set vision with compassion and accountability
• Manage client meetings to ensure programs meet/exceed expectations
• Lead release of information teams to achieve goals efficiently and profitably
• Coach and develop personnel while upholding core values and culture
• Coordinate with regional teams to standardize processes and measure against objectives
• Oversee client implementations, training, and ongoing delivery quality and timeliness
• Support budgeting and financial performance analysis and identify growth opportunities
• Ensure strong customer relationships and identify opportunities for account growth

Job description

Sharecare is a leading digital health company offering a comprehensive, data-driven virtual health platform. The Manager of Operations, Medical Record Retrieval will lead organizational initiatives, drive high-quality service, and ensure timely, compliant delivery of information for clients, with emphasis on engagement, culture, and profitability.

The role focuses on strategic process improvement, team leadership, and cross-functional collaboration to deliver outstanding member experiences and