Remote Operations Manager — Hospitality & Logistics

US Ghost Adventures; Memphis (TN); Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible culture

Clear growth path

Job summary

US Ghost Adventures is seeking an Operations Manager to steer logistics for 50+ cities, owning schedules, staffing, and weekend rhythms to keep tours running smoothly every night. You will train and onboard tour guides, resolve guest inquiries and refunds, and ensure consistency of guest experience across all cities we haunt.

This full-time, remote role requires hospitality or logistics experience, a proactive mindset, and the ability to coordinate across time zones while maintaining strong

Qualifications

• Experience in hospitality or logistics operations.
• Ability to manage schedules for 50+ cities.
• Strong customer service mindset and problem solving.

Responsibilities

• Master the logistics of 50+ cities by owning the schedules and staffing that keep our tours running smoothly every night of the week
• Train and onboard our boots-on-the-ground tour guides to ensure they are fully prepared with the resources and direct feedback they need to succeed
• Drive growth through availability by constantly monitoring and fine-tuning tour schedules to capture every guest opportunity and maximize our national reach
• Act as the ultimate behind-the-scenes fixer, resolving scheduling conflicts, managing customer inquiries and refunds, and vetting the guest experience to ensure our standards are upheld across every city we haunt

Skills

Hospitality ops

Logistics coordination

Staff scheduling

Customer service

Job description

US Ghost Adventures is seeking an Operations Manager to steer logistics for 50+ cities, owning schedules, staffing, and weekend rhythms to keep tours running smoothly every night. You will train and onboard tour guides, resolve guest inquiries and refunds, and ensure consistency of guest experience across all cities we haunt.

This full-time, remote role requires hospitality or logistics experience, a proactive mindset, and the ability to coordinate across time zones while maintaining strong