Operations Manager

US Ghost Adventures; United States; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

US Ghost Adventures is seeking an Operations Manager to own the logistics of our haunted tours from a remote base in the United States. You will schedule 50+ city calendars, train guides, and ensure smooth operations across time zones.

This full-time role requires startup grit, weekend coverage with one flexible weekend off per month, and a proactive approach to handling inquiries, refunds, and guest experience. We offer medical benefits and generous PTO in a flexible culture.

Qualifications

• Experience in hospitality or logistics managing moving parts across time zones.
• Willing to work weekends with flexible schedule.
• Startup mindset and proactive approach to unpredictability.

Responsibilities

• Own scheduling and staffing for 50+ cities.
• Train and onboard tour guides.
• Monitor tour availability to maximize national reach.
• Resolve scheduling conflicts, handle inquiries and refunds, and vet guest experience.

Skills

Hospitality experience

Logistics experience

Schedule coordination

Time-zone management

Job description

Title: Operations Manager
Location: Remote (U.S.-based required)
Type: Full-Time
Salary: $44,000 / year

Ensure history's darkest stories never miss a beat.

We’re US Ghost Adventures, and we’re on a mission to bring hidden histories and haunting legacies to light. From spine-tingling walking tours to overnight stays in some of the country’s most historic properties, we create immersive experiences that stay with people long after the sun comes up. With hundreds of cities in our portfolio, we’re growing at a supernatural pace, and we need an Operations Manager who can sustain our momentum while keeping our logistics grounded.

Where You Make Your Mark

• Master the logistics of 50+ cities by owning the schedules and staffing that keep our tours running smoothly every night of the week.
• Train and onboard our boots-on-the-ground tour guides to ensure they are fully prepared with the resources and direct feedback they need to succeed.
• Drive growth through availability by constantly monitoring and fine-tuning tour schedules to capture every guest opportunity and maximize our national reach.
• Act as the ultimate behind-the-scenes fixer, resolving scheduling conflicts, managing customer inquiries and refunds, and vetting the guest experience to ensure our standards are upheld across every city we haunt.

Your Operational Superpowers

• You bring proven operational grit from a background in hospitality or logistics and have a knack for managing moving parts across multiple time zones without breaking a sweat.
• You thrive when the action is highest. You’re ready to own the weekend rhythm (with one flexible weekend off per month) and support our local teams during our most popular evening hours.
• You don’t just wait for things to go bump in the night; you anticipate them. You’re a proactive professional who thrives on the unpredictable rhythm of a growing startup.

The Perks of the Role

• Comprehensive medical, dental, and vision insurance to keep you at your best.
• Generous PTO, vacation time, and holiday pay.
• A culture that values flexibility and true work-life balance.
• We offer transparent compensation and a clear path to grow as we scale.

Can you anchor the logistics of our most haunted nights?

Zaal Ventures is an Equal Opportunity Employer and values diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please note: Candidate must reside in the U.S. and be fluent in English. We are unable to provide work visa sponsorship for this position.