Operations Manager

US Ghost Adventures; Memphis (TN); À distance; USD 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

Flexible culture

Clear growth path

Résumé du poste

US Ghost Adventures is seeking an Operations Manager to steer logistics for 50+ cities, owning schedules, staffing, and weekend rhythms to keep tours running smoothly every night. You will train and onboard tour guides, resolve guest inquiries and refunds, and ensure consistency of guest experience across all cities we haunt.

This full-time, remote role requires hospitality or logistics experience, a proactive mindset, and the ability to coordinate across time zones while maintaining strong

Qualifications

• Experience in hospitality or logistics operations.
• Ability to manage schedules for 50+ cities.
• Strong customer service mindset and problem solving.

Responsabilités

• Master the logistics of 50+ cities by owning the schedules and staffing that keep our tours running smoothly every night of the week
• Train and onboard our boots-on-the-ground tour guides to ensure they are fully prepared with the resources and direct feedback they need to succeed
• Drive growth through availability by constantly monitoring and fine-tuning tour schedules to capture every guest opportunity and maximize our national reach
• Act as the ultimate behind-the-scenes fixer, resolving scheduling conflicts, managing customer inquiries and refunds, and vetting the guest experience to ensure our standards are upheld across every city we haunt

Connaissances

Hospitality ops

Logistics coordination

Staff scheduling

Customer service

Description du poste

Title: Operations Manager

Location: Remote (U.S.-based required)

Type: Full-Time

Salary: $44,000 / year

Ensure history's darkest stories never miss a beat.

We’re US Ghost Adventures, and we’re on a mission to bring hidden histories and haunting legacies to light. From spine-tingling walking tours to overnight stays in some of the country’s most historic properties, we create immersive experiences that stay with people long after the sun comes up. With hundreds of cities in our portfolio, we’re growing at a supernatural pace, and we need an Operations Manager who can sustain our momentum while keeping our logistics grounded.

Where You Make Your Mark

• Master the logistics of 50+ cities by owning the schedules and staffing that keep our tours running smoothly every night of the week
• Train and onboard our boots-on-the-ground tour guides to ensure they are fully prepared with the resources and direct feedback they need to succeed
• Drive growth through availability by constantly monitoring and fine-tuning tour schedules to capture every guest opportunity and maximize our national reach
• Act as the ultimate behind-the-scenes fixer, resolving scheduling conflicts, managing customer inquiries and refunds, and vetting the guest experience to ensure our standards are upheld across every city we haunt

Your Operational Superpowers

• You bring proven operational grit from a background in hospitality or logistics and have a knack for managing moving parts across multiple time zones without breaking a sweat
• You thrive when the action is highest. You’re ready to own the weekend rhythm (with one flexible weekend off per month) and support our local teams during our most popular evening hours
• You don’t just wait for things to go bump in the night; you anticipate them. You’re a proactive professional who thrives on the unpredictable rhythm of a growing startup

The Perks of the Role

• Comprehensive medical, dental, and vision insurance to keep you at your best
• Generous PTO, vacation time, and holiday pay
• A culture that values flexibility and true work-life balance
• We offer transparent compensation and a clear path to grow as we scale.

Can you anchor the logistics of our most haunted nights?

Zaal Ventures is an Equal Opportunity Employer and values diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Please note: Candidate must reside in the U.S. and be fluent in English. We are unable to provide work visa sponsorship for this position.