Global Strategic Accounts Operations Lead

Thrive Global; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Thrive Time PTO

Job summary

Thrive Global is seeking an Operations Manager for Global Strategic Accounts to lead a distributed team of Wellbeing Coordinators and contract Health Coaches. You will own how programs are delivered, ensure capacity, and align delivery with account strategy across regions.

You will partner with Program, Account, and Coaching Operations leadership to maintain high-quality outcomes and scalable operations for major enterprise clients worldwide.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in program or service delivery operations, including 3+ years of direct people management.
• Based in Europe, or able to consistently work hours overlapping with EMEA and APAC teams.
• Experience leading and developing a distributed team across regions or time zones.
• Experience overseeing ongoing client programs with multiple activities, stakeholders, and delivery commitments.
• Experience coordinating contractors or specialized service providers, and planning coverage and capacity across a team.

Responsibilities

• Lead the Delivery Team: hire, onboard, manage, and develop the global team of Wellbeing Coordinators; set expectations; guide live events and coaching; schedule coaches across activities; run team meetings; manage workloads across regions.
• Manage Program Delivery: own delivery standards for events, outreach, and results; oversee campaigns, webinars, and communications; translate roadmap into regional plans; build templates and playbooks; maintain cross-region processes.
• Own Capacity and Operational Decisions: track availability and utilization; report against commitments; monitor program activity by region; advise roadmap changes; resolve day-to-day issues; maintain operational playbooks and trackers.
• Oversee Coaching Operations and Partners: manage relationships with coaching vendors; align with Director on coaching standards and quality; handle contracts and scope of work with People and Legal.
• Improve Delivery Quality: monitor quality and feedback; address recurring issues; improve workflows and practices; collaborate with coaching leadership.
• Who You Are: empathetic people leader; delegate with autonomy; ensure delivery with consistent standards.

Skills

People leadership

Team management

Delivery operations

Cross-regional coordination

Stakeholder management

Education

Bachelor’s degree

Job description

Thrive Global is seeking an Operations Manager for Global Strategic Accounts to lead a distributed team of Wellbeing Coordinators and contract Health Coaches. You will own how programs are delivered, ensure capacity, and align delivery with account strategy across regions.

You will partner with Program, Account, and Coaching Operations leadership to maintain high-quality outcomes and scalable operations for major enterprise clients worldwide.