Remote Operations Manager - Field Investigator Oversight

Ethos Risk Services; Las Vegas (NV); Remote; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Ethos Risk Services in the United States is seeking a full-time Operations Manager (REMOTE) to oversee field investigators within an assigned region. You will ensure efficient completion of investigative work, communicate company strategy, and provide timely feedback to leadership.

The role acts as a bridge between investigators, clients, and senior management, driving performance, fostering collaboration, and maintaining high-quality service delivery while coordinating across time zones.

Qualifikationen

• Requires an operational/managerial background.
• Associates/Bachelors in criminology preferred.
• Strong communication and organizational skills.
• Experience with staffing and recruitment is a plus.

Aufgaben

• Oversee the daily activities and performance of field investigators in your territory.
• Prepare and review case updates for client review, ensuring accuracy, quality, and timeliness.
• Assign surveillance cases strategically, considering investigator location, cost-effectiveness, and workload balance.
• Maintain proactive communication with clients and address case-related inquiries.
• Review and approve investigator timecards and vendor invoices for accuracy.
• Conduct staffing assessments and assist with recruitment.
• Provide coaching, training, and counseling to investigators to drive continuous improvement.
• Collaborate with Field Agents in Charge (FAC) to ensure objectives are met effectively.

Kenntnisse

Attention to detail

Time management

Leadership

Communication skills

MS Excel & Word

Ausbildung

Associate's Degree in Criminology

Bachelor's Degree in Criminology or related field

Tools

MS Excel

Word

Jobbeschreibung

Ethos Risk Services in the United States is seeking a full-time Operations Manager (REMOTE) to oversee field investigators within an assigned region. You will ensure efficient completion of investigative work, communicate company strategy, and provide timely feedback to leadership.

The role acts as a bridge between investigators, clients, and senior management, driving performance, fostering collaboration, and maintaining high-quality service delivery while coordinating across time zones.