Remote Assistant Case Operations Manager

ethosrisk; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Ethos Risk Services is seeking a full-time Assistant Operations Manager (Remote) to support the daily operations of our Case Management team. This role focuses on non-clinical, process-driven tasks that ensure smooth workflows and accurate data across systems.

The ideal candidate is highly organized, able to multitask, and comfortable working in a fast-paced environment while maintaining attention to detail. Remote position requires reliable internet and availability during CST business hours.

Qualifications

• Experience in administrative, product support, customer service, or similar roles required.
• Experience with billing, data entry, or healthcare-related workflows preferred.
• Experience working in fast-paced, process-driven environments preferred.

Responsibilities

• Manage referral intake and assignment, including referral maps and declines.
• Perform file setup, organization, and maintenance within internal systems.
• Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling.
• Assist with medical record processing, case support tasks, and customer service inquiries.
• Manage Review Tab activities, including random sampling and case manager expense approvals.
• Support workflows related to medical record payments, provider pre-payments, and release of information.
• Ensure all state forms and required documentation are completed accurately and in compliance with client requirements.
• Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data.
• Support internal systems, including contact management and API-related workflows.
• Complete accurate and timely data entry and ongoing data maintenance.
• Partner with internal teams and stakeholders to ensure operational efficiency and service quality

Skills

Attention to detail

Multitasking

Communication

Problem solving

Collaboration

Systems & tools

Education

High school diploma or equivalent

Some college coursework/experience

Job description

Ethos Risk Services is seeking a full-time Assistant Operations Manager (Remote) to support the daily operations of our Case Management team. This role focuses on non-clinical, process-driven tasks that ensure smooth workflows and accurate data across systems.

The ideal candidate is highly organized, able to multitask, and comfortable working in a fast-paced environment while maintaining attention to detail. Remote position requires reliable internet and availability during CST business hours.