Assistant Operations Manager - Field Investigations

Ethos Risk Services; Phoenix (AZ); Presencial; USD 55 000 - 70 000; Tempo integral

Resumo da oferta

Ethos Risk Services in Phoenix, AZ seeks a full-time Assistant Operations Manager (AOM) to assist the Operations Manager in overseeing Field Investigators within the assigned territory. This leader will help communicate company directives and strategy to investigators, provide timely feedback to management regarding investigator morale, successes, and concerns, and also consider client needs.

This role requires a Bachelor\'s degree in Criminology or a related field, strong oral and written

Qualificações

• Bachelor's degree preferred; investigation background helpful.
• Strong communication skills, both oral and written.
• Ability to multitask and prioritize multiple projects.

Responsabilidades

• Case Preparation: assist in preparing case updates for clients' daily review, ensuring content accuracy and proper grammar.
• Performance Review: review and assess the prior day's investigator performance based on timeliness, quality of investigation, quality of report, and video credit.
• Case Assignment: assign surveillance cases to investigators, considering proximity, cost-effectiveness, and balanced labor utilization.
• Coordination: coordinate with Operations Managers, Field Investigators, and Field Agents in Charge to ensure accurate and efficient completion of case objectives.
• Client Communication: maintain proactive communication with clients regarding their cases under the supervision of Operations Managers.
• Invoice Approval: review vendor invoices for accuracy and approve them once confirmed by Operations Managers.
• Staffing Support: support regional staffing needs and assist in managing staffing levels based on projected growth.
• Timecard Review: review investigator timecards for accuracy and approve them once confirmed by the Operations Manager.

Conhecimentos

Strong oral and written communication

Multitasking & prioritization

Formação académica

Bachelor's Degree in Criminology or related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Ethos Risk Services in Phoenix, AZ seeks a full-time Assistant Operations Manager (AOM) to assist the Operations Manager in overseeing Field Investigators within the assigned territory. This leader will help communicate company directives and strategy to investigators, provide timely feedback to management regarding investigator morale, successes, and concerns, and also consider client needs.

This role requires a Bachelor\'s degree in Criminology or a related field, strong oral and written