Operations Manager

Ethos Risk Services; Las Vegas (NV); Remote; USD 70,000 - 100,000; Full time

Job summary

Ethos Risk Services in the United States is seeking a full-time Operations Manager (REMOTE) to oversee field investigators within an assigned region. You will ensure efficient completion of investigative work, communicate company strategy, and provide timely feedback to leadership.

The role acts as a bridge between investigators, clients, and senior management, driving performance, fostering collaboration, and maintaining high-quality service delivery while coordinating across time zones.

Qualifications

• Requires an operational/managerial background.
• Associates/Bachelors in criminology preferred.
• Strong communication and organizational skills.
• Experience with staffing and recruitment is a plus.

Responsibilities

• Oversee the daily activities and performance of field investigators in your territory.
• Prepare and review case updates for client review, ensuring accuracy, quality, and timeliness.
• Assign surveillance cases strategically, considering investigator location, cost-effectiveness, and workload balance.
• Maintain proactive communication with clients and address case-related inquiries.
• Review and approve investigator timecards and vendor invoices for accuracy.
• Conduct staffing assessments and assist with recruitment.
• Provide coaching, training, and counseling to investigators to drive continuous improvement.
• Collaborate with Field Agents in Charge (FAC) to ensure objectives are met effectively.

Skills

Attention to detail

Time management

Leadership

Communication skills

MS Excel & Word

Education

Associate's Degree in Criminology

Bachelor's Degree in Criminology or related field

Tools

MS Excel

Word

Job description

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY:

Our Ethos PLUS Operations Team is currently seeking a full-time Operations Manager (REMOTE) to oversee field investigators within an assigned region. This role ensures the efficient completion of investigative work, communicates company strategy, and provides timely feedback to leadership. The Operations Manager will act as the bridge between investigators, clients, and senior management - driving performance, fostering collaboration, and maintaining high-quality service delivery.

KEY RESPONSIBILITIES:

• Oversee the daily activities and performance of field investigators in your territory.
• Prepare and review case updates for client review, ensuring accuracy, quality, and timeliness.
• Assign surveillance cases strategically, considering investigator location, cost-effectiveness, and workload balance.
• Maintain proactive communication with clients and address case-related inquiries.
• Review and approve investigator timecards and vendor invoices for accuracy.
• Conduct staffing assessments and assist with recruitment.
• Provide coaching, training, and counseling to investigators to drive continuous improvement.
• Collaborate with Field Agents in Charge (FAC) to ensure objectives are met effectively.

QUALIFICATIONS:

Education:

Associate's or Bachelor's Degree in Criminology or a related field (preferred).

Experience:

• Prior experience in an operational and managerial role is required.

Skills:

• Strong attention to detail and organizational skills.
• Ability to multi-task and manage competing priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and Word.
• Strong time-management and leadership abilities.

WORKING CONDITIONS:

This position is remote in the US and ideal candidate is available during the PST or MST time zone. Work outside normal business hours, including occasional weekends, when necessary. Constant operation of office machinery, such as computers and printers.

Ethos Risk Services is an equal opportunity employer that does not discriminate based on religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation, or any other characteristic protected by law.