Remote Operations Leader - BPO (Greek-Speaking)

Xtendo Global; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible remote work

International client exposure

Career development opportunities

Job summary

Xtendo Global is seeking an experienced Operations Manager to lead and scale a customer service operation supporting Greek-speaking clients within a global BPO environment. You will oversee end-to-end operational performance, including team leadership, client management, service delivery, and profitability, driving continuous improvement.

The role requires leadership, discipline, and a results-driven mindset to ensure high quality standards and KPI achievement while working in a flexible remote

Qualifications

• 5+ years in operations management within BPO or customer service environments.
• Proven experience leading operational teams and contact center structures.
• Experience in client-facing roles and with international/multicultural teams.

Responsibilities

• Oversee daily operations of customer service programs.
• Ensure KPIs, SLAs, and quality standards are met.
• Monitor performance metrics and implement corrective actions.
• Drive efficiency, productivity, and service excellence.
• Lead client management and business review meetings (WBRs/MBRs/QBRs).
• Collaborate with Quality, Training, and WFM teams to improve results.

Skills

Leadership

Results orientation

Analytical thinking

Communication & stakeholder management

Data-driven decision making

Operational discipline & execution

Tools

CRM systems

Contact center tools

Power BI

Microsoft Office / Google Workspace

Job description

Xtendo Global is seeking an experienced Operations Manager to lead and scale a customer service operation supporting Greek-speaking clients within a global BPO environment. You will oversee end-to-end operational performance, including team leadership, client management, service delivery, and profitability, driving continuous improvement.

The role requires leadership, discipline, and a results-driven mindset to ensure high quality standards and KPI achievement while working in a flexible remote