Remote Greek Operations Team Lead

Prometeo Talent; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO

Job summary

Prometeo Talent is seeking a Team Leader – Greek Operations to guide a Greek-speaking customer service team in a global BPO and CX environment. You will oversee day-to-day operations, drive performance, and ensure a consistent customer experience.

You will partner with the Operations Manager and client stakeholders to achieve targets, coach and develop the team, and lead continuous improvement initiatives. This fully remote role welcomes talent from Eastern Europe.

Qualifications

• 2+ years leading operational teams in BPO/Contact Center.
• Experience managing customer service teams and monitoring performance.
• Direct client or stakeholder engagement experience.
• Fluent Greek – mandatory.
• Advanced English – mandatory.
• Strong knowledge of KPIs, SLAs, productivity, quality, and performance management.
• Excellent leadership, coaching, and team development skills.
• Ownership mindset and commitment to continuous improvement.
• Availability to work remotely from Eastern Europe.

Responsibilities

• Lead, coach, and develop a team of Greek-speaking customer service agents.
• Manage the daily operation and ensure service and performance goals are met.
• Monitor KPIs, SLAs, productivity, quality, and team performance.
• Provide regular feedback and support to help the team improve.
• Lead client meetings and share results, issues, and action plans.
• Identify operational issues and improvement opportunities and take action when needed.
• Work closely with the Operations Manager, Global Operations Manager and support teams to achieve operational goals.
• Support new projects, operational changes, ramp-ups, and other initiatives.

Skills

Leadership

Coaching

KPIs

SLAs

Greek language

English language

Stakeholder mgmt

Fluent English

Tools

CRM tools

Reporting tools

Job description

Prometeo Talent is seeking a Team Leader – Greek Operations to guide a Greek-speaking customer service team in a global BPO and CX environment. You will oversee day-to-day operations, drive performance, and ensure a consistent customer experience.

You will partner with the Operations Manager and client stakeholders to achieve targets, coach and develop the team, and lead continuous improvement initiatives. This fully remote role welcomes talent from Eastern Europe.