Remote Spanish speaking Customer Service Representative in Athens, Greece!

Cross Border Talents; Georgia; Remote; USD 13,151 - 15,753; Full time

Benefits offered by this job

Performance bonus up to 200 EUR monthly

Continuous training and career development opportunities

Flexible working conditions

Job summary

A global customer support firm is seeking a Remote Customer Service Representative to provide empathetic support. Candidates must have exceptional skills in Spanish and English, with a proactive mindset aimed at enhancing user experiences. The role requires strong problem-solving abilities and communication skills, while offering continuous training in a vibrant workplace culture. This position offers a gross salary of 1100 EUR monthly with performance bonuses and flexible working conditions.

Qualifications

• Exceptional interpersonal skills with strong communication in Spanish (C2) and English (B2).
• Proactive attitude focused on community interests.
• Attention to detail and results-driven mindset.

Responsibilities

• Provide empathetic, accurate, and timely support to users.
• Investigate and resolve user issues including account support requests.
• Analyze data to enhance user experience and improve workflows.

Skills

Problem-solving

Communication

Interpersonal skills

Empathy

Data analysis

Job description

Remote Spanish speaking Customer Service Representative in Athens, Greece!

Job Openings Remote Spanish speaking Customer Service Representative in Athens, Greece!

About the job Remote Spanish speaking Customer Service Representative in Athens, Greece!

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem‑solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market‑specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Spanish (C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results‑driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1100 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday 09.00 – 19.00 (8 hours per day, 5 days per week with rotating shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.