Remote Operations Leader – BPO & Accounts

Jobgether; United States; Remote; USD 62,000 - 82,000; Full time

Benefits offered by this job

Remote work

Professional development

Competitive salary

Job summary

Jobgether is seeking a full-time remote operations leader to oversee BPO activities, drive service quality, and strengthen customer relationships across the United States.

You will manage accounts and SOWs, coordinate resources, coach staff, and partner with customers and senior leadership to support performance and growth.

The role combines hands-on operations with people management in a fast-paced environment, with occasional travel to Salem, Virginia when required.

Qualifications

• Minimum 5 years in operations and people management.
• Bachelor's degree preferred; high school diploma acceptable.
• Strong proficiency with SAP and Salesforce requested.
• Excellent organizational and communication skills.

Responsibilities

• Oversee account management activities and ensure compliance with contractual and SOW responsibilities.
• Plan, coordinate, and supervise program employees, including assigning work and staffing estimates.
• Provide guidance to team members and resolve daily operational issues with customers and leadership.
• Ensure staff understand procedures and participate in ongoing training and coaching.
• Manage employee lifecycle activities including SOW renewals, recruitment, onboarding, and reviews.
• Prepare and oversee monthly quality reports, validate billing, coordinate quarterly reviews, assist business development.

Skills

Operations leadership

People management

Advanced Excel

Salesforce

Education

Bachelor's degree preferred

High school diploma required

Tools

SAP

Salesforce

SharePoint

Job description

Jobgether is seeking a full-time remote operations leader to oversee BPO activities, drive service quality, and strengthen customer relationships across the United States.

You will manage accounts and SOWs, coordinate resources, coach staff, and partner with customers and senior leadership to support performance and growth.

The role combines hands-on operations with people management in a fast-paced environment, with occasional travel to Salem, Virginia when required.