Remote Operations Lead - Growth & AI Staffing
Findjobit
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Niuro is seeking an Operations Lead to run the operations of our tech staffing business and to lead a team of Growth Engineers. You will own account operations, define requirement strategy, and drive performance and delivery metrics while handling client pressure, replacements, escalations, and underperformance with care.
You will also manage relationships with clients, analyze staffing requirements, and prioritize work with a focus on growth, value and economics, while leveraging AI tools to
Qualifications
- 5+ years in operations, account management, or related roles in tech, staffing, or startups.
- Experience managing people directly.
- Daily external client exposure with escalations and replacements.
- Ability to make fast decisions under pressure.
- Strong command of KPIs, pipelines, SLAs, and client economics.
- Proficient with AI tools (Claude, ChatGPT, Gemini).
- Advanced English language skills (C1).
Responsibilities
- Lead, coach and hold Growth Engineers accountable: workload, onboarding and training.
- Own operational relationships with active clients: anticipate risks, manage escalations and replacements, handle difficult conversations and spot upselling opportunities.
- Analyze staffing requirements, define search strategies and assign work by specialization, capacity and client priority.
- Prioritize accounts with commercial judgment: client value, terms, economics and growth potential.
- Monitor KPIs, pipelines, SLAs, delivery quality and team performance.
- Drive adoption of AI and automation to scale operations, and bring operational needs to Product.
Skills
Job description
Niuro is seeking an Operations Lead to run the operations of our tech staffing business and to lead a team of Growth Engineers. You will own account operations, define requirement strategy, and drive performance and delivery metrics while handling client pressure, replacements, escalations, and underperformance with care.
You will also manage relationships with clients, analyze staffing requirements, and prioritize work with a focus on growth, value and economics, while leveraging AI tools to
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
