Remote Operations Lead — Digital Marketing & Growth

NeatMetric; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Fully remote work environment

Performance-based incentives

Career growth opportunities

Leadership coaching

Job summary

Neatmetric is a performance-focused digital marketing agency. We deliver tailored SEO, paid media, content, website, and local search strategies that drive revenue and visibility—with a strong emphasis on data, operational discipline, and measurable results.

We’re hiring an Operations Manager to build and manage the systems that keep our agency running efficiently. This role oversees workflows, team capacity, project delivery, quality control, reporting, and cross‑functional coordination across

Qualifications

• Bachelor’s degree in Engineering or a closely related technical field.
• Formal education in Marketing through a degree, diploma, certification program, or substantial university‑level coursework.
• 3–7 years of experience in operations, project management, agency management, or a similar leadership role.
• Experience managing multiple teams, departments, clients, or concurrent projects in a fast‑paced environment.
• Strong understanding of digital marketing services, including SEO, Google Ads, Meta Ads, content marketing, social media, websites, and local search.
• Proven ability to design processes, document SOPs, improve workflows, and hold teams accountable to deadlines and quality standards.

Responsibilities

• Own day-to-day agency operations across client delivery, project management, staffing, and internal workflows.
• Translate company goals into clear operating plans, priorities, responsibilities, and measurable KPIs.
• Build, document, and continuously improve SOPs for SEO, paid media, content, website, onboarding, reporting, and client success processes.
• Manage project timelines, team capacity, workload allocation, dependencies, and delivery deadlines.
• Coordinate across sales, account management, fulfillment, finance, and leadership to prevent bottlenecks and communication gaps.
• Monitor quality, productivity, profitability, turnaround times, and client delivery performance.
• Create dashboards and operating reports that give leadership visibility into team performance, project health, utilization, and margins.
• Lead weekly operations meetings, identify risks early, assign action items, and ensure accountability.
• Improve client onboarding, fulfillment handoffs, reporting, renewals, and escalation processes.
• Evaluate and implement tools, automation, and AI‑powered workflows that improve efficiency without sacrificing quality.
• Support hiring, onboarding, training, performance management, and resource planning as the agency grows.
• Investigate operational issues using root‑cause analysis and implement solutions that prevent repeat problems.

Skills

Operations management

Project management

Team leadership

Data analysis

Education

Bachelor’s degree in Engineering or related field

Marketing education (degree/cert/certification)

Tools

ClickUp

Asana

HubSpot

Salesforce

Slack

Looker Studio

Zapier

Make

Google Workspace

Search Atlas

Job description

Neatmetric is a performance-focused digital marketing agency. We deliver tailored SEO, paid media, content, website, and local search strategies that drive revenue and visibility—with a strong emphasis on data, operational discipline, and measurable results.

We’re hiring an Operations Manager to build and manage the systems that keep our agency running efficiently. This role oversees workflows, team capacity, project delivery, quality control, reporting, and cross‑functional coordination across