Remote Operations Lead, Commercial Lines

Insurance Office of America; Covington (KY); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Friendly culture and work-life balance

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and ensure service excellence in a remote Southeast U.S. setting. The role oversees policy administration, renewals, and client relationships, guiding staff and driving operational efficiency.

The ideal candidate has licensing, 5+ years in insurance or related roles, strong analytical skills, and proficiency in MS Office. A supportive team environment and growth opportunities are offered.

Qualifications

• 5+ years in insurance brokerage or related client management roles.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational abilities.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, efficiency, quality and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policy and processes compliance.
• Participate in hiring, interviewing, onboarding.
• Manage an assigned book of business and renewals.
• Oversee policy administration, billing, and coverage questions.
• Drive workflow balance to ensure service continuity.
• Interpret performance data and take corrective actions.
• Support staff development and succession planning.

Skills

Insurance knowledge

Client relations

Analytical skills

MS Office

Communication

Multitasking

Organizational skills

Active licensing

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and ensure service excellence in a remote Southeast U.S. setting. The role oversees policy administration, renewals, and client relationships, guiding staff and driving operational efficiency.

The ideal candidate has licensing, 5+ years in insurance or related roles, strong analytical skills, and proficiency in MS Office. A supportive team environment and growth opportunities are offered.