Remote Operations Lead – Commercial Insurance

Insurance Office Of America; Pleasant Grove (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Professional growth opportunities

Work-life balance emphasis

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service quality, and drive operational efficiency. The role covers coaching, process optimization, HR compliance, and data integrity across a book of business.

You will guide staffing, onboarding, renewal and new business processes, while maintaining client relationships and proactive service. A strong insurance brokerage background and active licenses are required.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.

Skills

Industry experience

Active licensing

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service quality, and drive operational efficiency. The role covers coaching, process optimization, HR compliance, and data integrity across a book of business.

You will guide staffing, onboarding, renewal and new business processes, while maintaining client relationships and proactive service. A strong insurance brokerage background and active licenses are required.