Senior Group Operations Leader, Banking Process Excellence

Socket.dev; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America is seeking a Sr Group Operations Manager to lead multiple major operations segments across a site or region. You will drive operational excellence, analyze complex problems and ensure policy compliance, while coordinating activities across teams.

Key responsibilities include staffing, budget oversight, and collaboration with partners to improve processes and client experience. A seasoned leader with banking operations knowledge will thrive in this role.

Qualifications

• Leadership experience in operations management within financial services.
• Experience leading diverse teams.
• Ability to influence senior leadership and stakeholders.
• Strong data-driven decision making and process improvement.
• Knowledge of regulatory standards in banking.

Responsibilities

• Oversees forecasting and staffing, coaches teams to drive operational excellence.
• Ensure compliance with bank policies and regulatory procedures in decisions.
• Provide strategic guidance on procedures, budget, and forecasting for designated areas.
• Evaluate efficiencies, identify improvement areas with metrics and KPIs.
• Align priorities to employee metrics and foster inclusive work environment.

Skills

People Management

Regulatory Compliance

Risk Management

Stakeholder Management

Talent Development

Business Operations Management

Change Management

Customer Focus

Decision Making

Relationship Building

Business Process Analysis

Career Path Design

Organizational Effectiveness

Strategic Thinking

Strategy Planning

Job description

Bank of America is seeking a Sr Group Operations Manager to lead multiple major operations segments across a site or region. You will drive operational excellence, analyze complex problems and ensure policy compliance, while coordinating activities across teams.

Key responsibilities include staffing, budget oversight, and collaboration with partners to improve processes and client experience. A seasoned leader with banking operations knowledge will thrive in this role.