Remote Operations Excellence & Restaurant Systems Lead

Tim Ho Wan Commissary; Irvine (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Tim Ho Wan Commissary is seeking an Operations Excellence & Restaurant Systems Manager to shape and scale restaurant systems across North America. You will lead SOP development, governance, and toolkits, ensuring consistency with Global standards while coordinating openings and upgrades.

The role focuses on cross-functional leadership, project management, and continuous improvement, partnering with Global Operations and NA leadership. Some travel to sites is required.

Qualifications

• 5–8 years of multi-unit restaurant operations, operations excellence, or restaurant support experience.
• Experience developing SOPs, restaurant systems, and operational standards.
• Experience supporting new store openings and expansion projects.
• Experience managing restaurant technologies, POS, and operational systems.
• Proven project management and cross-functional leadership experience.

Responsibilities

• Develop and maintain restaurant SOPs, standards, manuals, and operating tools.
• Standardize operating practices across all North America restaurants in alignment with Global standards.
• Maintain operational governance, document control, and compliance documentation.
• Develop implementation toolkits and operational playbooks.
• Support operational readiness for new restaurant openings and major initiatives.
• Lead operational readiness for new restaurant openings and coordinate permitting, licensing, and regulatory requirements.
• Manage store opening setup, checklists, and launch readiness.
• Coordinate POS, technology, equipment, packaging, and operating supplies.
• Partner with cross-functional teams to support openings, remodels, relocations, and restaurant upgrades.
• Develop scalable store opening processes to support growth.
• Lead operational excellence and continuous improvement initiatives.
• Manage cross-functional projects from planning through implementation.
• Support the rollout of new programs, products, and operational initiatives.
• Analyze operational performance and implement process improvements.
• Identify and promote best practices to improve execution and productivity.
• Partner with field leaders to support operational execution.
• Lead implementation of new systems, programs, and operational initiatives.
• Develop and deliver operational training programs.
• Coordinate cross-functional initiatives across Operations, Supply Chain, Marketing, HR, Finance, IT, and Commissary.
• Serve as the primary liaison with Global Operations.
• Support change management, communication, and best-practice adoption.

Skills

Project management

Cross-functional leadership

SOP development

Process improvement

Technology implementation

Change management

Operations excellence

Education

Business Administration

Hospitality Management

Hotel & Restaurant Management

Operations Management

Industrial Engineering

Supply Chain Management

Information Systems

Tools

POS systems

ERP systems

Operational software

Job description

Tim Ho Wan Commissary is seeking an Operations Excellence & Restaurant Systems Manager to shape and scale restaurant systems across North America. You will lead SOP development, governance, and toolkits, ensuring consistency with Global standards while coordinating openings and upgrades.

The role focuses on cross-functional leadership, project management, and continuous improvement, partnering with Global Operations and NA leadership. Some travel to sites is required.