Restaurant Systems & Tech Operations Lead

Level99 Entertainment; Boston (MA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Level99 Entertainment is seeking a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you’ll be the go-to expert for our POS, inventory, and reporting systems—including Toast and xtraCHEF—ensuring every location operates accurately and efficiently.

You’ll partner with Operations, Finance, F&B, and IT teams to roll out new tools and lead tech setup for new openings.

Qualifications

• 5+ years in restaurant systems or hospitality tech.
• Deep hands-on experience with Toast POS and Toast Web.
• Experience integrating Toast and xtraCHEF with third-party platforms.
• Ability to manage multi-unit operations and competing priorities.

Responsibilities

• Manage POS, inventory, and reporting systems across all locations.
• Serve as go-to contact for restaurant system support via Jira.
• Own inventory, recipe, and costing systems.
• Build training materials and rollout new systems.
• Deliver weekly performance reports and finance scorecards.
• Manage vendor relationships and budget for technology.
• Lead systems planning and roadmapping with cross-functional teams.
• Own tech setup for new venue openings from plan to go-live.

Skills

Restaurant systems

Toast POS

Multi-location ops

Vendor management

Tools

Toast Web

xtraCHEF integrations

Job description

Level99 Entertainment is seeking a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you’ll be the go-to expert for our POS, inventory, and reporting systems—including Toast and xtraCHEF—ensuring every location operates accurately and efficiently.

You’ll partner with Operations, Finance, F&B, and IT teams to roll out new tools and lead tech setup for new openings.