Remote Customer Support & Live Trip Coordinator

Socket.dev; United States; On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Remote-first environment

Health insurance

Paid time off

401(k) plan

Mac or PC equipment

Job summary

CharterUP is seeking a Customer Support Coordinator to join our remote-first Service Operations team. You will handle inquiries, resolve issues, and ensure a seamless customer experience across live trip monitoring and post-event follow-ups.

Ideal candidates have 2+ years in customer service or logistics, with strong communication, problem-solving, and multitasking skills. This entry-level role offers flexible night/weekend shifts and onboarding training.

Qualifications

• 2+ years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in fast-paced situations.
• Strong organizational skills and multitasking ability.
• Customer-focused mindset with commitment to service.

Responsibilities

• Respond to customer inquiries via email and phone with prompt, accurate assistance.
• Address and resolve common customer issues; escalate complex cases as needed.
• Document interactions and resolutions in CharterUP’s system.
• Monitor trips during weekend shifts; address disruptions and coordinate changes.
• Educate customers on DOT rules and regulations; follow up to ensure needs were met.

Skills

Customer service

Logistics coordination

Verbal and written

Problem solving

Organizational skills

Calm under pressure

Tools

Sprinklr

Job description

CharterUP is seeking a Customer Support Coordinator to join our remote-first Service Operations team. You will handle inquiries, resolve issues, and ensure a seamless customer experience across live trip monitoring and post-event follow-ups.

Ideal candidates have 2+ years in customer service or logistics, with strong communication, problem-solving, and multitasking skills. This entry-level role offers flexible night/weekend shifts and onboarding training.