Operations Coordinator

ICON Consultants, LP; California (MO); Remote; USD 60,000 - 75,000; Part time

Job summary

A logistics company is seeking an Operations Coordinator to support fleet-based growth initiatives. This remote role requires managing driver operations, resolving compliance issues, and improving processes. Candidates should have 2-3+ years of relevant experience in operations or logistics and possess strong problem-solving and communication skills. The position is pivotal in high-paced environments, ensuring seamless operations across various fleet products.

Qualifications

• 2–3+ years of experience in operations, logistics, or project coordination.
• Experience supporting fast-paced, high-growth, or startup environments.

Responsibilities

• Manage driver training and tagging, photo audits, and compliance.
• Resolve background check and document blockers proactively.
• Maintain audit coverage for specialized drivers.
• Monitor fulfillment metrics and resolve operational pain points.
• Document operational patterns and workflows.

Skills

Strong problem-solving skills

Excellent communication

Attention to detail

Autonomy

Job description

Operations Coordinator (Fleet Growth Bets)

Location: Remote (Aligned to Los Angeles, CA)

Employment Type: Contract

Contract Duration: Through July 31, 2026

Industry: Transportation, Mobility, Logistics, Operations

About the Role

*** is seeking a sharp, organized, and proactive Operations Coordinator to serve as the operational backbone for our highest-priority, fleet-based Growth Bets. This role supports high-touch products including Elite, College Shuttles, Health, and Transit, and sits at the intersection of hands-on execution and operational scale.

You’ll act as the bridge between manual workflows and future automation—executing with urgency while helping define the foundation for scalable, automated solutions. This is a highly visible role for someone who thrives in fast-moving, ambiguous environments and brings a strong customer-first mindset.

Responsibilities

Operational Execution

• Serve as the “boots on the ground” for fleet operations, managing driver traiting and tagging, photo audits, and profile standards
• Ensure a seamless, compliant rider and driver experience across all supported fleet products

Onboarding & Triage

• Proactively resolve background check (BGC) and document blockers
• Accelerate driver onboarding pipelines to meet aggressive growth and scaling targets

Compliance & Risk Management

• Maintain 100% audit coverage for specialized drivers (fingerprinted, chauffeur, trained)
• Identify, document, and escalate compliance gaps to protect legal, safety, and operational standards
• Coordinate weekly reconciliation for complex payment models (hourly and per-trip)
• Ensure timely, accurate payments delivered within defined scope

Analytics & Performance Monitoring

• Monitor fulfillment metrics, cancellation rates, and ETAs in real time
• Proactively resolve driver and partner pain points using operational data

Process Improvement & Documentation

• Capture and document operational patterns, workflows, and operational “hacks”
• Help define functional requirements for future product and operations automation roadmaps

Cross-Functional Collaboration

• Partner with internal teams and third-party vendors
• Support smooth execution of new city launches and fleet product rollouts

Qualifications

Required Experience

• 2–3+ years of experience in operations, logistics, or project coordination
• Experience supporting fast-paced, high-growth, or startup environments

Core Competencies

• High level of autonomy with a “no task too small” mindset
• Strong problem-solving skills and comfort navigating technical ambiguity
• Excellent communication skills with the ability to collaborate across teams and external partners
• Exceptional attention to detail, particularly around data accuracy and compliance