Remote Operations Coordinator — AI-Driven Support

Pearl Talent

United States

Remote

USD 52,000 - 78,000

Full time

6 days ago

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Benefits offered by this job

Remote work

Competitive salary

Generous PTO

Health coverage

Mentorship

Learning & development

Global networking

Job summary

Pearl Talent seeks an Operations Coordinator to support a fast-growing US healthcare tech client. You will manage B2C/B2B inquiries, document scalable processes in Notion, and build AI-powered workflows to reduce manual work.

The role blends customer support, process documentation, and AI automation, with weekend coverage and HIPAA-conscious handling of data. Working fully remote, you’ll engage in Slack, Intercom, and Notion, and drive measurable improvements in response times, deflection, and

Qualifications

2+ years in customer support operations, customer operations, or operations coordination, with startup/scale-up experience.
Direct customer-facing support experience via chat, email, or tickets.
Hands-on Intercom experience (inbox, help center, macros, or workflows).
Built at least one automated support or operations workflow with measurable results (deflection, automation, hours saved).
Created SOPs or knowledge docs in Notion or similar wiki with daily Slack use.

Responsibilities

Support customers via chat and email, meeting response-time targets.
Document existing workflows as SOPs in Notion and develop new processes for multi-client support.
Build and refine AI automation workflows to improve case deflection and automation rates.
Coordinate partner operations and ensure timely logistics and clean handoffs.