Remote Operations & AI Automation Specialist (Weekends)

Pearl Talent; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work from LATAM/PH

Competitive salary

Mentorship and professional growth

PTO

HIPAA-aware training

Learning & Development

Global networking

Job summary

Pearl Talent, a fast-growing US-focused firm, seeks an Operations Coordinator to drive customer support, document scalable processes, and build AI-powered workflows that reduce manual work. You will work in Slack, Intercom, and Notion to support B2C and B2B clients while improving SOPs and automation.

Role requires C1+ English, weekend coverage (Wed-Sun), and full-remote work from LATAM or the Philippines with PST-aligned hours. Growth and mentorship opportunities are offered.

Qualifications

• 2+ years in customer support operations, startup or scale-up exposure.
• Direct customer-facing support experience via chat, email, or ticketing channels.
• Hands-on Intercom experience (inbox, help center, macros, workflows).
• Built at least one automated support or operations workflow with measurable results.
• Created SOPs, process documentation, or knowledge base articles in Notion with daily Slack use.
• Available 9:00 AM - 6:00 PM PST, Wed-Sun, including weekend shifts.
• C1+ English (CEFR) for direct communication with US customers and lab partners.

Responsibilities

• Provide responsive customer support across channels and manage escalation with full context.
• Document existing workflows and create SOPs in Notion for multiple client implementations.
• Build and optimize AI-powered workflows to raise case deflection and automate repetitive tasks.
• Coordinate partner operations and ensure clear handoffs with internal teams.

Skills

Customer support operations

Intercom experience

Workflow automation

SOP documentation

Notion

Tools

Intercom

Notion

Slack

Job description

Pearl Talent, a fast-growing US-focused firm, seeks an Operations Coordinator to drive customer support, document scalable processes, and build AI-powered workflows that reduce manual work. You will work in Slack, Intercom, and Notion to support B2C and B2B clients while improving SOPs and automation.

Role requires C1+ English, weekend coverage (Wed-Sun), and full-remote work from LATAM or the Philippines with PST-aligned hours. Growth and mentorship opportunities are offered.