GM of RCM Operations

present of AI; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Trellis AI is seeking a Senior Operations leader to own delivery of AI-driven prior authorization services. You’ll stand up trained teams quickly for each new customer, run the hard cases that agents cannot finish, and forecast capacity against volume and escalation rates.

As a role at the intersection of human judgment and automation, you’ll build scalable operations, measure outcomes, and feed frontline learnings back to engineering to shrink human work over time while maintaining

Qualifications

• Experience leading delivery or operations at a growing company.
• Ability to run hard cases directly and stand up teams quickly.
• Track record of accountability for customer outcomes.

Responsibilities

• Own the human side of AI-driven prior authorization services.
• Stand up trained teams fast for each new customer.
• Plan capacity against volume and escalation rates.
• Deliver outcomes, not just processes.

Job description

Operations · Remote (US) · Full-time · Senior level

This role owns the human side of an AI driven prior authorization service. The person must stand up trained teams fast for each new customer, run the hard cases that agents cannot finish, and plan capacity against volume and escalation rates. A strong candidate has run delivery or operations at a growing company and answered for outcomes, not process, and is willing to work cases directly while building the team around them.

How it fits the AI era

AI agents handle most of the routine document and authorization work, so the human job shifts to exceptions, payer calls, and edge cases the agents miss. The role is explicitly built to shrink over time: the person captures what people do on calls and feeds it back so agents take over more work each quarter. What stays human is judgment under messy data, fast team building, and accountability for the customer outcome.

How it builds AI experience

Working here means seeing production agentic systems up close and learning where they fail on real prior authorizations, benefits checks, and intake. The person would build skill in measuring escalation rates, spotting patterns in agent gaps, and turning frontline observations into engineering input. That feedback loop between human operations and AI improvement is the core AI experience gained.

Worth showing

• Delivery operations ownership
• Fast team stand up
• Capacity and scheduling planning
• Working hard cases directly
• Feeding learnings to engineering

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Trellis AI

Artificial intelligence platform automating prior authorizations, clinical document intake, and medication access workflows for healthcare providers, per the company.