Remote & Onsite IT Support Technician

SEMPERLINC LLC; Indiana; Híbrido; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

SEMPERLINC LLC seeks a Level 1 Technical Support specialist to install and configure hardware and software, respond to tickets per SLA, and assist with remote monitoring and escalation. You will work with our service desk and clients over the phone, email, or onsite.

You will routinely use Windows and Mac OS devices, participate in AD management, and help resolve incidents while documenting steps. Occasional travel to client sites is possible in NYC/NJ and related areas.

Qualificações

• 3+ years of tech support experience or related field.
• A+ and Net+ certification or equivalent required.
• Proficient with Windows and Mac OS; comfortable with Active Directory.

Responsabilidades

• Install and configure hardware and software.
• Respond to tickets per SLA guidelines.
• Provide remote and on-site support; escalate as needed.

Conhecimentos

Customer service

Verbal & written communication

Reliability

Networking fundamentals

Windows/macOS proficiency

Office applications (Word/Excel/Outlo​

Attention to detail

Travel readiness

Learning new technology

Formação académica

Bachelors or Associate in CS/related field

A+/Net+ certification

Ferramentas

ConnectWise Manage

ConnectWise Automate

Remote monitoring software

Bitdefender

LionGuard

Descrição da oferta de emprego

SEMPERLINC LLC seeks a Level 1 Technical Support specialist to install and configure hardware and software, respond to tickets per SLA, and assist with remote monitoring and escalation. You will work with our service desk and clients over the phone, email, or onsite.

You will routinely use Windows and Mac OS devices, participate in AD management, and help resolve incidents while documenting steps. Occasional travel to client sites is possible in NYC/NJ and related areas.