Advanced Desktop Support Engineer — Remote & On-Site Help
SISL Global
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Job summary
SISL Global is seeking a capable second-level technical support specialist in New Jersey to handle desktop/laptop hardware, software, and peripherals. You will diagnose and resolve escalated issues, install and maintain operating systems and apps, and perform root cause analysis for recurring problems.
You will assist with LAN/WAN, Wi‑Fi, and VPN connectivity, collaborate on IT projects, document work in the ticketing system, provide remote support for home and field users, and mentor junior
Qualifications
- Experience diagnosing and resolving escalated L1-L2 issues.
- Ability to install, configure, and maintain OS and apps.
- Strong root-cause analysis skills.
- Knowledge of LAN/WAN, Wi-Fi, VPN networks.
Responsibilities
- Provide second-level technical support for hardware, software, and peripherals.
- Diagnose and resolve escalated issues from L1 support.
- Install, configure, and maintain operating systems and software.
- Perform root cause analysis and implement solutions.
- Troubleshoot Windows and macOS break/fix issues.
- Assist with network connectivity issues (LAN/WAN, Wi‑Fi, VPN).
- Collaborate on IT projects, upgrades, and implementations.
- Maintain records in the ticketing system.
- Provide remote support for home and field users.
- Train and mentor junior technicians.
- Ensure IT policies, security best practices, and compliance.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build relationships with end users and ensure user satisfaction.
Skills
Tools
Job description
SISL Global is seeking a capable second-level technical support specialist in New Jersey to handle desktop/laptop hardware, software, and peripherals. You will diagnose and resolve escalated issues, install and maintain operating systems and apps, and perform root cause analysis for recurring problems.
You will assist with LAN/WAN, Wi‑Fi, and VPN connectivity, collaborate on IT projects, document work in the ticketing system, provide remote support for home and field users, and mentor junior
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