Remote & Onsite IT Support Specialist (Windows/Mac)

Sid Mashburn and Ann Mashburn; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Sid Mashburn and Ann Mashburn seek a Technical Support Specialist to provide on-site and remote support for accounts, network, and computer equipment. You will troubleshoot, install, and maintain technology to keep our teams productive.

Responsibilities include handling tickets, resolving hardware and software issues, configuring Windows and Mac systems, managing printers and VPN, and assisting with onboarding new hires. Strong communication and confidentiality are essential.

Qualifications

• Strong troubleshooting of Windows and Mac systems.
• Experience with Windows Server configuration is a plus.
• Familiarity with switches, routers, and firewalls.
• Printer and print server troubleshooting.
• Knowledge of Office 365 and Active Directory.
• Ability to read manuals and instructions.
• Good interpersonal skills for training.
• Ability to maintain confidentiality and meet deadlines.

Responsibilities

• Provide on-site and remote help to employees.
• Follow up on tickets and troubleshoot issues.
• Resolve hardware, software, and network problems.
• Configure operating systems and networking basics.
• Handle VPN setup and hardware upgrades.
• Assist with Mac configuration and troubleshooting.
• Organize tickets by priority and escalate when needed.
• Set up technology for new hires.

Skills

Windows & Mac troubleshooting

Windows Server

Networking basics

Printer troubleshooting

Office 365 & AD

Ticket management

Team communication

Confidentiality

Job description

Sid Mashburn and Ann Mashburn seek a Technical Support Specialist to provide on-site and remote support for accounts, network, and computer equipment. You will troubleshoot, install, and maintain technology to keep our teams productive.

Responsibilities include handling tickets, resolving hardware and software issues, configuring Windows and Mac systems, managing printers and VPN, and assisting with onboarding new hires. Strong communication and confidentiality are essential.