IT & Network Support Specialist — On-site & Remote

Annmashburn; Atlanta (GA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Mashburn, an Atlanta-based apparel and lifestyle brand, is hiring a Technical Support Specialist to provide on-site and remote support for employees. You will troubleshoot hardware, software, and network issues, install equipment, and configure systems for new hires.

The role requires strong Windows and Mac troubleshooting skills, knowledge of AD and Office 365, and excellent customer service to ensure quick, effective resolutions.

Qualifications

• Proficient in Windows and Mac troubleshooting and hardware upgrades.
• Familiar with Windows Server basics and AD/Office 365 concepts.
• Able to manage tickets and communicate solutions clearly.

Responsibilities

• Provide on-site and remote support to employees.
• Troubleshoot, install, and maintain accounts, network, and computer equipment.
• Follow up on open tickets and escalate when needed.
• Configure tech for new hires and document resolutions.
• Identify priorities and deliver timely resolutions.

Skills

Windows troubleshooting

Mac troubleshooting

Networking basics

Hardware setup & repair

VPN configuration

Active Directory & Office 365

Customer service focus

Ticket management

Job description

Mashburn, an Atlanta-based apparel and lifestyle brand, is hiring a Technical Support Specialist to provide on-site and remote support for employees. You will troubleshoot hardware, software, and network issues, install equipment, and configure systems for new hires.

The role requires strong Windows and Mac troubleshooting skills, knowledge of AD and Office 365, and excellent customer service to ensure quick, effective resolutions.