Remote & Onsite IT Support Specialist

Clarvida - Georgia; United States; Remote; USD 44,000 - 52,000; Full time

Benefits offered by this job

Paid vacation days

401(k)

Medical, dental, and vision insurance

Job summary

Clarvida is seeking an IT Senior Support Specialist based in the United States, with remote work options while residing in Pottsville, PA area. The role focuses on hands-on and remote support for U.S. offices, coordinating with vendors and internet providers to restore services during outages.

Responsibilities include Level 3 incident handling, onsite hardware tasks, and coordination with carriers, vendors, and internal teams. Travel within the U.S. may be required to support locations as needed.

Qualifications

• Associate's degree in Information Technology or related field required
• At least 3 years end-user/field/desktop or network support experience
• Experience coordinating incidents with internet providers, carriers, cabling vendors, and shipping providers
• Microsoft, CompTIA, ITIL or related certifications are preferred

Responsibilities

• Provide advanced Level 3 support for U.S.-based incidents requiring hands-on intervention
• Perform onsite troubleshooting and hardware replacement at U.S. offices and service locations
• Own internet/telecom incidents for U.S. locations including carrier case management
• Coordinate with ISPs, carriers, cabling vendors and equipment manufacturers for restoration
• Travel to U.S. Clarvida sites as needed for incidents, deployments and relocations

Skills

Level 3 support

Hardware troubleshooting

Vendor coordination

Remote and onsite support

ServiceNow

Education

Associate's degree in Information Technology or related field

Tools

ServiceNow

Job description

Clarvida is seeking an IT Senior Support Specialist based in the United States, with remote work options while residing in Pottsville, PA area. The role focuses on hands-on and remote support for U.S. offices, coordinating with vendors and internet providers to restore services during outages.

Responsibilities include Level 3 incident handling, onsite hardware tasks, and coordination with carriers, vendors, and internal teams. Travel within the U.S. may be required to support locations as needed.