Remote & Onsite IT Support Analyst

Westwood Professional Services, Inc.; Florida; On-site; USD 54,000 - 85,000; Full time

Job summary

You will work with users in-person or remotely, manage inventory and IT supplies, and assist in meetings while striving to present IT as the single go-to resource for technology support. This full-time role is based in the United States (Florida).

Qualifications

• IT-related education program completed or ongoing.
• Familiarity with Microsoft Productivity tools (Word, Excel, PowerPoint, Outlook).
• Willingness to learn and stay current with IT trends and practices.
• Exceptional problem-solving and organizational skills.
• Ability to work with others and provide good customer service to users.
• Strong communication skills and sociable manner.
• Attention to detail under pressure.
• Ability to de-escalate situations when needed.

Responsibilities

• Be the first point of contact for support and manage tickets in ServiceDesk.
• Provide operational support for office equipment (printer, plotters, service calls).
• Assist users in-person or remotely to resolve issues.
• Provide imaged computers and deploy requested software plus updates.
• Document support processes through collaboration.
• Manage, support, and procure telecommunications equipment.
• Order computers and IT supplies from preferred vendors.
• Maintain computer inventory and replacement plan.
• Provide problem identification and escalation within the IT support organization.
• Support business operations by engaging admins, office leads, PMs, etc.
• Assist in facilitating important meetings.
• Aim to make IT Services Support the single resource for technology support.

Skills

MS Office

Problem-solving

Communication

Detail-oriented

Customer service

Willingness to learn

Education

IT-related education program

Job description

You will work with users in-person or remotely, manage inventory and IT supplies, and assist in meetings while striving to present IT as the single go-to resource for technology support. This full-time role is based in the United States (Florida).