IT Support & Service Desk Analyst

Westwood Professional Services, Inc.; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Westwood Professional Services, Inc. is seeking an IT Analyst to deliver timely technical support to the enterprise, collaborating with business users to ensure solutions align with business strategies.

The role involves first-line IT support, desktop imaging, software deployment, documentation, and coordination with admins and other staff to enable smooth operations. Candidates should be pursuing or have IT-related education and be proficient with Microsoft productivity tools.

Qualifications

• First point of contact for support and manage ServiceDesk tickets.
• Provide operational support for office equipment and service calls.
• Resolve issues with users in-person or remotely.
• Distribute and update imaged computers and software.
• Document support processes and collaborate on improvements.
• Manage procurement of telecommunication equipment and IT supplies.
• Maintain computer inventory and replacement planning.
• Identify and escalate problems within the support org.
• Support business operations by engaging admins and other staff.
• Assist in facilitating important meetings and events.

Responsibilities

• Be the first line of contact for IT issues and ticketing.
• Provide hands-on and remote support to users to resolve issues quickly.
• Deploy OS images, software, and updates as requested.
• Keep documentation up to date for support processes.
• Assist in IT procurement and inventory management.
• Collaborate with teams to ensure smooth IT operations.
• Support meetings and incidents to minimize downtime.

Skills

Microsoft tools familiarity

Customer service

Communication skills

Attention to detail

Problem solving

Teamwork

Education

IT-related education program

Job description

Westwood Professional Services, Inc. is seeking an IT Analyst to deliver timely technical support to the enterprise, collaborating with business users to ensure solutions align with business strategies.

The role involves first-line IT support, desktop imaging, software deployment, documentation, and coordination with admins and other staff to enable smooth operations. Candidates should be pursuing or have IT-related education and be proficient with Microsoft productivity tools.