Online Academic Success Advisor

National Louis University; Chicago (IL); On-site; USD 42,671 - 59,740; Full time

Benefits offered by this job

Health Insurance

Retirement benefits

Paid Time Off

Educational Opportunities

Job summary

National Louis University seeks a proactive Student Success Advisor to provide holistic advising from admission to graduation within the Online division. You will guide students through academic planning, policy navigation, and proactive support to remove barriers and promote retention.

You will collaborate with faculty and staff across Student Finance, Admissions, and the Registrar to deliver a seamless student experience while maintaining accurate records in Banner and related systems.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 1–3 years of related experience required.
• Excellent written and oral communication skills essential.
• Knowledge of student and adult development theories and trends in academic and student affairs.
• Banner/database management, spreadsheets and web forms experience

Responsibilities

• Provide single point of contact advising service to an assigned group of students from admission through graduation to retain students.
• Effectively communicate curriculum and graduation requirements for programs and university policies.
• Build collaborative relationships with faculty, Chairs and staff to ensure a cohesive student experience.
• Maintain accurate and timely student records in Banner and use retention tools like RetAIn to work with at-risk students.
• Provide students with general information and collaborate with other service areas to support them.

Skills

Excellent written and oral comms

Student development theories

Policy and procedure knowledge

Banner knowledge

Data reporting basics

Education

Bachelor's degree

Master's degree preferred

Job description

National Louis University seeks a proactive Student Success Advisor to provide holistic advising from admission to graduation within the Online division. You will guide students through academic planning, policy navigation, and proactive support to remove barriers and promote retention.

You will collaborate with faculty and staff across Student Finance, Admissions, and the Registrar to deliver a seamless student experience while maintaining accurate records in Banner and related systems.