Remote Online Sales Assistant - CRM & Lead Support

New Home Star; Bend (OR); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Job summary

New Home Star is seeking an Online Sales Assistant to support our Online Sales team. This fully remote role involves engaging with prospective homebuyers, qualifying leads, scheduling appointments, and maintaining CRM records to keep the team efficient.

You’ll collaborate with Online Sales Consultants, onsite teams, and builder partners, while handling administrative tasks and reporting to improve processes. Bachelor’s degree preferred and background checks are required.

Qualifications

• Bachelor’s degree preferred.
• Customer service, inside sales, or administrative experience preferred.
• Experience working with CRM and Excel.
• Background checks required.

Responsibilities

• Respond promptly to online inquiries and engage prospective homebuyers through phone, email, text, and chat.
• Qualify leads by understanding customer needs, timelines, and buying goals.
• Schedule appointments for onsite sales teams and ensure a seamless handoff throughout the customer journey.
• Build positive relationships that create an exceptional first impression of our builder partners.
• Maintain accurate and detailed customer records within the CRM.
• Document customer interactions, update lead statuses, and ensure data integrity.
• Prepare reports, track key sales metrics, and assist with team reporting.
• Support scheduling, follow‑up coordination, and other administrative tasks that improve team efficiency.
• Assist with special projects and operational initiatives as assigned.
• Partner closely with Online Sales Consultants, onsite sales teams, and builder partners to provide outstanding customer service.
• Participate in team meetings, training sessions, and process improvement initiatives.
• Help ensure sales processes remain organized, timely, and consistent across multiple builder partners.

Skills

Customer service

Inside sales

Sales support

Call center

Administrative work

Real estate experience

Communication skills

Time management

Attention to detail

Excel

CRM experience

Education

Bachelor’s degree

Tools

CRM platforms

Microsoft Office

Job description

New Home Star is seeking an Online Sales Assistant to support our Online Sales team. This fully remote role involves engaging with prospective homebuyers, qualifying leads, scheduling appointments, and maintaining CRM records to keep the team efficient.

You’ll collaborate with Online Sales Consultants, onsite teams, and builder partners, while handling administrative tasks and reporting to improve processes. Bachelor’s degree preferred and background checks are required.